The Remote Help is a new feature in Intune to remotely assist mobile devices managed by Microsoft Endpoint Manager. The “App can’t be opened because it was not downloaded from the App Store” error message is basically a modern variation of the older error encountered when being unable to open apps from unidentified developers on prior Mac OS X versions, which first started appearing quite some time ago with apps that were not made by registered Apple developers.Ī similar error message tells you the app “cannot be opened because the developer cannot be verified”, or that the app is damaged and can’t be opened, and to trash it, while another more rare message tells you to download it again due to app being damaged, both of which are also resolvable issues.ĭid this resolve the error for you? Did you find another solution, or encounter another problem opening the Mac app? Share with us in the comments your experiences.In this article, we’ll walk you through the steps to enable and configure Intune Remote help feature in Endpoint Manager. The security warnings can also be bypassed one-off by right-clicking and choosing “Open” on the app name. Gatekeeper is a good safety mechanism that can help prevent malicious apps from being opened on the Mac and so therefore it should not be disabled by the overwhelming majority of users. If you don’t want any warnings for opening apps, you can choose to allow apps from anywhere on the Mac but that is not recommended for anyone aside from perhaps the most advanced users in limited environments and circumstances. That dialog warning box also shows you where the app came from and when it was downloaded. Are you sure you want to open it?” in which case choosing “Open” will allow the app to launch and run on the Mac as expected.
On first launch of some apps, you may still see a warning message stating “app is not from the App Store. Now return to the app and launch it again, it will open fine.
Look for “Allow apps downloaded from:” and select “App Store and identified developers”.Click the lock icon in the corner and authenticate with an admin account login and password on the Mac.Pull down the Apple menu and choose “System Preferences”.
To fix the “App.app can’t be opened because it was not downloaded from the App Store.” error messages on Mac, you must go to System Preferences and adjust your Mac security settings. How to Fix “Mac app can’t be opened because its was not downloaded from the App Store” Error Messages But what if you want to open the app? That’s what we’re covering, and you’ll see it’s quite simple.
Below that warning also states “Your security preferences allow installation of only apps from the App Store.” and the error message dialog box also shows when and where the file was downloaded from, with two options, choosing OK or to Show in Finder.
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